We are happy to help. Here is how to reach us, and answers to the questions we are asked most often.
Email us at support@concinnity.co. We reply as soon as we can, usually within a few working days (New Zealand time). If you already have an account, please write from the email address you bought with, so we can find your purchase quickly.
It usually arrives within a few minutes of paying, from the address you used at checkout. Please check your junk, spam or promotions folder. If it is not there, email us the address you used to buy and we will sort it out.
Go to Member login and enter the email address you bought with. The first time, you will be asked to choose a PIN. That PIN is what you use from then on.
On the login page, choose “Forgot your PIN?” and we will email you a link to choose a new one. The link works for 30 minutes.
After you log in, open My licences from the top menu and enter each person’s email address. They receive their own login. If someone leaves, you can move their licence to someone else.
You can buy more licences at any time from the collection pages, and the discount for buying several applies to that purchase. For 25 or more, please email us and we will prepare a quotation.
Please try another browser, or save the file to your device before opening it. If it still will not work, email us the name of the file and the device you are using, and we will put it right.
A paid invoice is emailed to you as soon as you buy. If you cannot find it, email us and we will send you a copy.
Yes, the paperback of Parts of Me is available on Amazon.
All sales are final because the files are digital and available straight away. If something has gone wrong, please tell us and we will talk it through. The full wording is in the terms of sale.